Privacy Policy

Frequently asked questions

1. How long does IconsFlow keep my files after I delete my account?

When you delete your IconsFlow account, we will initiate deletion of the files you store on our Services after 30 days.

2. What are IconsFlow’s lawful bases for processing my data?

IconsFlow processes your data (1) to provide the IconsFlow Services to you pursuant to our contract with you; (2) in furtherance of its legitimate interests in operating our Services and business; and (3) with your consent. In some cases, IconsFlow may process your data to comply with applicable law, legal process, or regulation; protect any person from death or serious bodily injury; or to carry out a task in the public interest.

Examples of IconsFlow processing your data to provide you with the IconsFlow Services include:

  • Providing, updating, maintaining, and protecting our Services and business. For example, we host your files, back them up, and share them when you ask us to. We also analyze how you use the Services to help you prioritize your content and stay on top of your most important work.
  • Troubleshooting issues you may encounter with the IconsFlow Services. If you contact us with questions or concerns about the Services, we may use your personal information to respond.
  • Billing, account management, and administrative purposes. If you sign up for a trial or purchase a paid IconsFlow plan, we may collect and process payment information, including your name, credit or debit card information, billing address, and details of your transaction history.
  • Sending you emails and other communications. We may contact you about important changes to our Services and Service-related notices. These communications are considered part of the IconsFlow Services and you may not opt out of them.

Examples of IconsFlow processing your data in furtherance of its legitimate interests in operating our Services and business include:

  • Understanding how you use our Services and improving them.
  • Promoting IconsFlow Services that are most relevant to your interests.
  • Investigating and preventing security issues and abuse of the IconsFlow Services or IconsFlow users.

Examples of IconsFlow processing your data with your consent include:

  • Sending you marketing materials about our Services. If you do not wish to receive these materials, simply click the Unsubscribe link in any email, or update your preferences in the Notifications section of your IconsFlow account.
  • Connecting your IconsFlow account with other third party services via IconsFlow APIs.
  • Collecting feedback from you to improve our Services and develop new features.

3. How does IconsFlow collect and use my usage information?

We collect information about how you use the Services, including actions you take in your IconsFlow account, to efficiently and reliably provide the IconsFlow Services. We also use such information to improve our Services and develop new features, protect IconsFlow users, and, in some instances, promote the IconsFlow Services. For example, to provide the IconsFlow Service and help you prioritize your work, we analyze your usage activity to recommend content that you might find most relevant and important. To improve our Services, we collect information about how you interact with our Services to understand what features are most useful to you and improve them. To protect IconsFlow users, we analyze things like IP addresses, login history, and email and password changes to detect and respond to abusive behavior. To promote IconsFlow Services, we will, in some instances, analyze information about users’ activity and level of engagement with our Services—such as how many devices they’ve connected to their IconsFlow account and how much storage space they’ve used—to identify users who may be interested in our premium services.

4. How does IconsFlow use my personal information for algorithmic analysis?

IconsFlow collects and processes your personal data using algorithmic analysis or machine learning technologies to provide, improve, protect, and promote the IconsFlow Services:

Protect IconsFlow Services. We use algorithmic analysis on things like your IP address, login history, and account changes (such as email address and password changes) to detect and respond to abusive behavior and content on our Services.

Promote IconsFlow Services. We will, in some instances, use algorithmic analysis to identify users’ activity and level of engagement with our Services by looking at things like how many devices they’ve connected to their IconsFlow account, how much storage space they’ve used, and how many sharing actions they’ve taken to identify users who might be interested in learning more about our premium Services.

5. What trusted third parties does IconsFlow share my personal information with?

In order to provide, improve, protect, and promote our Services, IconsFlow shares your personal information with trusted third parties.

Trusted third parties are companies or individuals that IconsFlow engages to provide, improve, protect, and promote IconsFlow Services. For example, trusted third parties may access your information to provide data storage services, IT services, or customer support services, but will only do so to perform tasks on IconsFlow’s behalf. IconsFlow remains responsible for the handling of your information per our instructions. Trusted third parties include:

  • Bannernow, Inc.
  • Amazon Web Services, Inc.
  • DigitalOcean, LLC
  • Kayako Limited
  • Cloudflare, Inc.
  • Google LLC
  • Functional Software, Inc.
  • Stripe, Inc.

6. How do I request deletion of, or object to or limit the use of, my personal data?

You can request that we stop, limit our use of, or delete your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate.

You can also choose to receive marketing messages from us. You can select which kinds of marketing messages you want to receive at any time by editing your preferences in the Notifications section of your personal account or by clicking the Unsubscribe link in any categories of emails you no longer want to receive.

If your account information is inaccurate, you can update or delete it at any time by signing in to your account and going to your account page. You can also delete your IconsFlow account at any time (but don’t forget that if you do, your data will be gone forever).

If you believe that IconsFlow has no lawful basis for using your personal data, believe there are other inaccuracies in your personal data, or wish to object to the use of your personal data or request deletion of your personal data, please let us know by contacting us at [email protected] and we’ll look into it.

7. How can I access my personal data?

You can access the files you save in your IconsFlow account at any time.

If you’ve been in touch with the IconsFlow support team, you can sign in to our customer service portal and get a record of your communications with us.

7. What categories of personal information are included in the information IconsFlow collects and discloses to trusted third parties?

“Account information” means information about your account. This includes your identifying information, which could be your real name, alias, unique personal identifier, or online identifier, and it could also include other personal information like your postal address, Internet Protocol address, email address, account name, profile picture or other similar identifiers. “Account information” could also include commercial information, such as your purchasing or consuming history or tendencies.

“Your stuff” is what you decide to store in your IconsFlow account.

“Contacts” includes identifying information about contacts that you’ve chosen to give us access to. It can also include identifiers such as a real name, alias, or email address.

“Usage information” includes information relating to your use of the Services. Because IconsFlow provides online services, this may include internet or other electronic network activity information, such as information regarding your interaction with websites, applications, or advertisements.

“Device information” refers to information about the particular devices you use to access the Services, which may include Usage information or device-specific information, such as an online identifier or Internet Protocol address, or geolocation data.

“Cookies and other technologies” refers to technologies like cookies and pixel tags. These technologies can lead to the collection of online identifiers, Internet Protocol address, or other similar identifiers, as well as Usage information.